PLEASE NOTE: WHEN YOU PURCHASE FROM OUR STORE, YOU AGREE TO ALL OUR BELOW CONDITIONS. PLEASE MAKE SURE YOU READ THIS BEFORE YOU ORDER.
WE CANNOT BE RESPONSIBLE IF YOU DO NOT READ THESE CONDITIONS (AS NOTED UPON CHECKOUT)

Shipping prices ONLY reflect USA & Canadian shipping. Shipping to other countries is expensive, so please email us before you purchase from us.

SHIPPING OF PRODUCTS

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We do our best to get items shipped out to you as soon as possible. Some items ship out the same day, some items take a week OR LONGER (7 business days, not Saturday or Sunday) due to availability of products. Part of the reason we can offer such low prices is that we do not actually carry all inventory (less stock to handle), but instead relay your order to our distributor for some products..

Please note that we dont guarantee that an order will ship or arrive within a certain time frame (especially important for holidays, birthday, etc.) Orders placed Friday after 5 pm Mountain Standard Time will be process the following Monday. We do not ship on Saturday.

PAYMENT

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We accept Visa, MasterCard and process our payments through and industry recognized partner InternetSecure.

STATE/INTERNATIONAL RESTRICTIONS

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Some states in the and certain countries restrict items they consider pornographic. It is up to the customer to know whether or not restrictions apply to their areas. If a package is confiscated, we do not reimburse any money, as it is highly unlikely it will be returned to us. If for some reason it is returned, there is a 30% restocking fee and shipping charges are not returned (however, it is up to our warehouse to accept returns or not- if they dont reimburse us, we cant reimburse you.) However, we ship all over the world, and we have never had any package confiscated.

AOL and YAHOO USERS

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We have a LOT of trouble getting through to these emails, due to heavy spam blocking these companies use. Please add our email address to your address book, or you may not receive emails from us regarding your order status. Our email is admin@canadaloveshop.com . If you have not received a confirmation email for your order, please email us at this email address.

 AVAILABILITY OF PRODUCTS

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Our suppliers are the top distributors of sex toys and sex products in America, and if they dont have an item readily available, then probably no other drop-shippers will either. Things are rarely on backorder long. Multiple-item orders may come in different boxes, and may not all ship at the same time (especially due to backordered products). Around the holidays (especially Valentines Day and Christmas), our distributors tend to ship things out slower due to the increase in demand for these types of items.

We have no way of knowing if our distributor is currently out of stock on a particular product until we place an order. Sometimes a product becomes discontinued. We can only find this out once we place an order and our distributor informs us. This may take over a week. We will refund your money right away if a product is no longer available. If you order multiple items and one or more items becomes discontinued or unavailable, we will ship your order without it and we will reimburse you for the item cost plus the difference in shipping. Some of the glass items take over a week to produce (they are hand-blown), though we do stock many of the ones we sell and those will ship out quickly. Your order may come from more than one distributor and in more than one box.

DISCRETION

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Your order will arrive in a plain brown box with a return address for Logical Network Solutions. There is never any indication of what is inside, so you do not need to worry that a neighbor, coworker or roommate will know.

RETURNS/CANCELLATIONS
Please email us right away if you want to cancel your order. We place orders with our distributor soon after they are placed with us. We will do our best to cancel an order, but sometimes our distributor will not allow us to cancel once the order is in their system.

With the exception of defective/incorrect items, ALL ORDERS ARE FINAL! NO EXCEPTIONS! If you change your mind after the order has shipped, were sorry but we are unable to do anything about it. If you refuse a shipment, there is little chance of a refund. The main reason we cannot refund money is because our distributors will not allow it. We check our email often, so drop us a line and we will do our best to cancel it. Youll receive a full refund right away. You MUST email us within 10 business days of receiving a defective/incorrect product. After this, there are no refunds/exchanges.

There are NO RETURNS for any reason other than defects/incorrect items. FDA Health regulations prohibit returns of all vibrators, dildos and massagers and other toys-used or unused unless the item is defective. If an item is returned for defects and is determined to have been used there are without question NO returns/refunds given and we will not return the item (you obviously cant resell a used item and there is no way to tell if a returned item has been used). Defective/incorrect items can be returned and will be replaced with the exact same model only or a refund will be given.

If you need to do any returns for the above reasons, you MUST email us first and we will give you an address for returns. Please do not return products without emailing us first. Doing so may void your return. You may only ship back via UPS ground or Fed Ex (so that there is a tracking number). If you want to ship any other method, that is certainly your priority, but we wont reimburse for shipping and if the items cant be tracked and the package never shows up, theres nothing we can do. You must notify us within 10 business days of receiving a defective product. Returns must be unused and in original packing. If it is determined the item has been used, there are NO refunds.

Any returns of toys must be approved in advance and must be UNUSED with complete packaging.

All returns are subject to the discretion of our distributor, not us. If they decide not to process a return because of any reason, we ARE NOT responsible.
Any package seized by customs at your international airport cannot be reimbursed. Its up to you to know if your country has bans on "pornographic" material. We ship all over the world, and weve never once had an issue with this, however. We are not responsible for differences in color of products, due to different monitors. We are not responsible if something does not fit.

SHIPPING STATUS DEFINITIONS
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PENDING: As soon as you place an order, this is the initial status..
PROCESSING: This means we have placed the order with our distributor or are in process of picking it in our warehouse. It NORMALLY takes up to 7 business days to ship out, but may take longer due to availability.
SHIPPED: The item has shipped.
REFUNDED: We have refunded your order due to non-availability.

A Notice About Cyberskin

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While Cyberskin is a product, it is also a brand name. Other products such as Pleasureskin, UR3, Futurotic, SoftTouch and Jel-Lee are the exact same thing as Cyberskin, they just have a different name (Cyberskin is just the most well known). It is all the same material.

OVERSEAS SHIPPING INFORMATION

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If you pay with a credit card, we will contact you with a request to charge your card for additional shipping fees, or we will cancel your order if you do not wish to pay the extra charge.

If you opt to pay with an international money order: We will contact you to advise you of the shipping charge.